Account help
Get help with login, profile setup, role routing, and member/trainer access.
Support that respects your data.
For account, privacy, sync, or app questions, contact the BTB Fitness & Health support team.
Health sync
Health integrations require permissions and production provider setup. If a source is not connected, the app will say so.
Billing
Subscriptions remain disabled until App Store, Google Play, RevenueCat, or Stripe billing is fully configured.
Data deletion
Request account and data deletion through the app or by contacting support.
Frequently asked questions
Does BTB show fake health data?
No. If a provider is not connected, BTB shows a not-connected state instead of fake numbers.
Where are photos stored?
Progress and profile images are uploaded to Firebase Storage under the authenticated user scope.
Can I use the app without logging in?
No. Login is required before accessing app features.